How to Call Forward


BEFORE: Check Mobile is on 4G network - to check, click this link:

https://www.samsung.com/au/support/mobile-devices/network-mode/



ALSO NOTE: The instructions we got to turn off all diverts (##004#) turns off our 101 message bank function on the phone. So DO NOT use (##004#)

ALL Telstra codes only work on Land Lines !! &^^)**_{&U{)


How to Call Forward our incoming calls to 1300 222 222


This video provides a visual guide to setting up call forwarding


Our mobile number is:  0409 48 48 15


Here's a detailed breakdown:

SAMSUNG HELP


Call  1300 425  229


THEN PRESS numbers for

TROUBLESHOOTING UNTIL GET A HUMAN.

TELL THEM

1. Problem is our DISABLING of our Always Call Forward is not working properly, it keeps dropping out.
so callers are not getting to us

2. our mobile number is 0409 48 48 15


And

REFERENCE NO: 120 431 8139

3. BUT that you will need to set up a 3 way call to get Ro as the authorised person to give the go ahead.


To do this


To make a 3-way call on a Samsung A16, dial the first person, tap "Add call" once connected, dial the second person, and tap "Merge". The Samsung A16 allows merging calls into a conference, typically supporting multiple participants depending on your carrier.

Click to see how.

https://www.google.com/search-3+way

1. Open the Phone app: Locate and open the Phone app on your Samsung device. 

    Green left hand icon


2. Access Call Settings: Tap the menu icon (usually three dots or lines) and select "Settings".

3. Navigate to Supplementary Services:

Scroll down and tap on "Supplementary services"

or "More settings" then "Call forwarding".

4. Choose Call Forwarding Option: Select the type of call forwarding you want:

. 
 Always forward: Forwards all calls. 



Type in 1300222222 


 Forward when unanswered:


Forwards calls if you don't answer. 

Leave as is

 Forward when busy:


Forwards calls when you're on another call. 

Leave as is

 Forward when unreachable:


Forwards calls if your phone is off or out of service.



Leave as is

5. Enter the Number:

Enter in the contact number that you would like the calls to be forwarded to.

13002222

Once complete tap on the Enable button.

To Turn Off Call Forwarding

1. Repeat to Step 4 above

2, Choose Always forward: Forwards all calls. 

3. Choose Disable 

4. Press Circle or < to return to main screen

NOTE: The instructions we got to turn off all diverts was just turning off the Answer Phone function on the phone.

ALL Telstra codes only work on Land Lines !! &^^)**_{&U{)


TO RESET PHONE


  1. Turn Off Phone for at least 10 seconds
  2. Then turn back on
  3. So to Settings > Connections .
  4. Turn the Flight Mode ON,
  5. then turn OFF

ANOTHER WAY


  1. Go to SETTINGS
  2. SEARCH
  3. RESET
  4. A LIST COMES UP
    .... Asks to back up phone ... IGNORE
  5. SCROLL to RESET
  6. Press RESET NETWORK SETTINGS
  7. > Put in Mobile phone's pass code 130130
  8. CLICK RESET NETWORK again
  9. Phone may turn off then come back On.


TO Check all phone software is up-to-date;

  1. go to Settings
  2. General Management
  3. Software update .. check if an update is there.?



.